RETURN POLICY

Return conditions:
1. merchandise must be returned within 30 days of purchase.
2. merchandise must be unused, in pristine condition with all original tags and packaging.
3. Individual items may have special return terms, please refer to the item page description for details.
4. customized items, food and personal care products do not support returns.

Refund Policy:
1. once we receive the return and confirm that it meets the return conditions, we will offer you a full refund.
2. Refunds will be credited back to the original method of payment. It may take a while to see the refund show up on your account.

Return process:
1. Contact our customer service team with the order number and reason for return.
2. We will send you a return confirmation and a return label (if applicable).
Mail the item(s) back to the designated address along with the return label.
3. once we receive and review the return, we will process your refund as soon as possible.

Return Fees:
1. If the return is caused by the consumer, the consumer shall be responsible for the shipping cost. The exact cost will depend on the courier company you choose.
2. If the goods received are damaged or incorrect due to us, the consumer is not responsible for the shipping cost for this.

Contact Information:
If you have any questions or need assistance, please contact our customer service team at service@slimmerspark.com.

Return process guide
1. Contact Customer Service: Send an email to service@slimmerspark.com with the order number and reason for return.
2. Wait for confirmation: We will contact you as soon as possible to confirm the return request and provide return guidelines.
3. Prepare the item: Place the item in its original packaging and make sure it is unused and has its original tags.
4. Mail the item: Mail the item to the designated address using the return label provided. 
5. Refund Processing: Once we have received and reviewed the return, we will process your refund as soon as possible.